Services
At C3 Shared Services, we have a long and successful history of providing high-tech integrated security and fire solutions to both the South African and African market. Security and fire, it can be said, is at the heart and soul of all we do. Working closely with our clients over the years, and ever attentive to their changing needs, we have found that the long-term success of our solutions doesn't only depend on the technology used and an effective installation, but, maybe even more importantly, on the management of the solution over its lifespan.
Consultation
For us, it is vital to formally discuss clients’ requirements, their existing systems and the current challenges they face. The next key step is to align the objectives and expectations with one of our specialists to enable C3 to propose a unique, tailor-made solution for your particular needs.
Site evaluation
Call it “see, judge, and act,” if you like. Analysing the site conditions, infrastructure and current system capabilities, while taking into account the complex and unique requirements of every client, enables our team of specialists to propose the best possible solution for your site. Each site is different, and each solution stands alone. One size does definitely not fit all.
Design
As we have said, all solutions are different, but with C3, all solutions are also impactful and lasting. That is why they are called “solutions”. A conceptual solution will be designed for each specific site, based on the objectives, requirements and expectations of each client. And it’s not a one-stop shop either – various solutions are made available for clients to review and determine their preferred option
Installation/implementation
In-house technical teams will be utilized to compile the project plan which is aligned with the client’s timeline and objectives for the site solution. The project will involve the advanced installation of physical equipment and virtual software installation. Throughout the installation and implementation phase, quality is continually evaluated, ensuring the highest standards of service at every twist and turn in the process. The application of a project methodology ensures continuous performance measurements, guaranteeing a working solution, ever time.
Commissioning and testing
Strict quality control measures and verification are enforced throughout the installation to ensure optimized system functionality. Once the system is implemented, we spend time with the client to make sure the system is fully operational and effective. To this end, we call in specialized engineers to make sure the commissioning is done according to the client’s requirements.
Training
As we have said, all solutions are different, but with C3, all solutions are also impactful and lasting. That is why they are called “solutions”. A conceptual solution will be designed for each specific site, based on the objectives, requirements and expectations of each client. And it’s not a one-stop shop either – various solutions are made available for clients to review and determine their preferred option
Handover
The control and authority of the fully functional system will be handed over to the client to fully and properly utilize the comprehensive capabilities of the solution. A formal process for all projects is essential. At the end of the day, our key goal is to ensure that the client is satisfied with the project delivered. If there are areas where we may be able to improve, we will not hesitate to do so.
System optimization
At C3 we always include system optimization and communication with the client regarding maximization of the solution to attain the best result and outcome to reach the highest achievable system performance under the given constraints, by maximizing desired goals and objectives. Running at an optimal level is our overarching goal.
Maintenance
It is no secret that many surveillance installations often fall short after the installation. Cameras move, trees grow, circumstances and environments change, and there is normal wear and tear, dust on the lenses, etc. to take care of. Strangely, not all customers budget for, or even want to have an SLA or maintenance plan to take care of their surveillance installation after the work is done. We place a special emphasis on the vital area of maintenance. We are dealing with complex systems and solutions, subject to wear and tear and human error. It is for this reason that our comprehensive maintenance plan is one of our most important client offerings.